Privacy Policy

Last updated: March 2026

1. Who We Are

IQ TEFL Academy ("we", "us", "our") is operated by IQ TEFL Academy Ltd. Our registered address is 45 Worship Street, London, EC2A 2DX, United Kingdom. We can be contacted at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

• Contact form submissions: name, email address, phone number (optional), and your message.
• Enrolment data: name, email, country of residence, and payment information (processed securely by our payment provider — we do not store card details).
• Usage data: pages visited, time on site, browser type, and IP address (via server logs and analytics).
• Cookies: see our Cookie Policy for full details.

3. How We Use Your Data

• To respond to contact form enquiries and support requests
• To process course enrolments and issue certificates
• To send course-related communications (completion reminders, feedback)
• To improve our website and services via analytics
• To comply with legal obligations

4. Legal Basis for Processing

We process personal data under the following legal bases (UK GDPR):

• Contract: processing necessary to fulfil your course enrolment
• Legitimate interests: responding to enquiries, improving our services
• Consent: where you have explicitly opted in (e.g. marketing emails)

5. Data Retention

Contact form data is retained for 12 months. Enrolment data is retained for 7 years for legal and financial compliance. Certificate records are retained indefinitely to enable verification.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion ("right to be forgotten"); object to processing; and data portability. To exercise any right, email [email protected].

7. Third Parties

We use the following third-party services that may process personal data: Google Analytics (website analytics); payment processor (course purchases). We do not sell personal data to third parties.

8. Cookies

We use cookies to improve your experience on our site. See our Cookie Policy for full details.

9. Contact & Complaints

For any privacy enquiry, email [email protected]. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.