Terms & Conditions
1. ABOUT THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply the TEFL course to you. The TEFL course is provided to you by way of digital content and, where so detailed on our website, expert support and tutoring services by way of online classes (the Services).
1.2. Why you should read them. Please read these terms carefully, before you submit your order to us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or they require any changes, please contact us to discuss.
1.3. Prerequisite: You should only take our TEFL course if you meet our requirements for English language proficiency as determined in the pre-course survey. If you have any doubts about whether you reach the required standard of English language proficiency you must discuss this with us before placing your order.
1.4. You understand and accept that you may pass or fail the TEFL course depending on the standard you reach and that you will not be entitled to any refund merely because you fail the course. A tutor may fail you, in particular, if, in his or her judgment, your level of English language proficiency is inadequate for a teacher of English, or if you fail to complete the course, or if your performance in an assessment is inadequate, or if you are reasonably suspected of plagiarism or if the standard of your teaching is inadequate.
1.6. You understand and accept that the course includes tests and written assignments that must successfully be competed to the required standard to pass the course.
1.7. You understand that you must either complete the TEFL course within the allotted time or purchase a course extension.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are IQBar Limited, a company registered in England and Wales. Our company registration number is 09950321 and our registered office is at 86-90 Paul Street, EC2A 4NE, London, United Kingdom. Our registered VAT number is 341 722 522.
2.2. How to contact us. You can contact us by telephoning our customer service team at (+44) 0151 662 03 13 or by writing to us at email@example.com or 86-90 Paul Street, EC2A 4NE, London, United Kingdom.
2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2.If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Services or because we are unable to meet a condition you have specified, or you do not meet our criteria for using our Services.
4. OUR RIGHTS TO MAKE CHANGES
4.1. Minor changes to the Services. We may change the Services:
to reflect changes in relevant laws and regulatory or accreditation requirements;
to implement minor technical adjustments and improvements, for example to address a software security threat. These changes will not affect your use of the Services;
to update the course structure, content or syllabus in accordance with what we consider to be best practice in line with our Course Updates Policy.
5. PROVIDING THE SERVICES
5.1. When we will provide the Services. During the order process we will let you know when we will provide you with access to the Services. Once a start date has been confirmed to you, you will have access to course materials for 180 days or until you end the contract as described in Clause 6 or we end the contract by written notice to you as described in Clause 8. Where the Services are ongoing services or subscriptions for digital content, we will also tell you during the order process when and how you can end the contract.
5.2. We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
5.3. Reasons we may suspend the supply of Services to you. We may have to suspend the supply of the Services to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory or accreditation requirements;
make changes to the Services as requested by you or notified by us to you in line with our Course Updates Policy (see Clause 4).
5.4. Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the TEFL course unless the problem is urgent or an emergency. You may contact us to end the contract for a TEFL course if we suspend it or tell you we are going to suspend it for longer than 3-months and we will refund any sums you have paid in advance for the TEFL course in line with our Refund Policy.
6. YOUR RIGHTS TO END THE CONTRACT
6.1. You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the Services, how we are performing and when you decide to end the contract:
If the Services are defective or misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back in accordance with our Refunds Policy), see Clause 9;
If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2;
If you have just changed your mind about the Services, see Clause 6.3. You may be able to get a refund if you are within the cooling-off period (see our Refund Policy).
6.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in accordance with our Refund Policy. The reasons are:
we have told you about an upcoming change to the Services or these terms which you do not agree to (see Clause 4.1) and our Course Updates Policy;
we have told you about an error in the price or description of the Services you have ordered, and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
you have a legal right to end the contract because of something we have done wrong.
6.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within fourteen (14) days and receive a refund. As provided in the “Refund Policy”, you lose your right to change your mind when you commence downloading or streaming of the TEFL course. You will lose your right to change your mind about any of the services we provide not including digital content (such as online Zoom classes), once these have been completed, even if the cancellation period is still running; The right to change your mind, under the Consumer Contracts Regulations 2013, is explained in more detail below.
6.4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. When you purchase digital content (such as our TEFL Course) for download or streaming you have fourteen (14) days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind. In respect of any services not including digital content, you have fourteen (14) days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1. Tell us you want to end the contract. To end the contract with us, please let us know by phoning or emailing us. Call us on (+44) 0151 662 03 13 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.2. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within fourteen (14) days of your telling us you have changed your mind.
8. OUR RIGHTS TO END THE CONTRACT
8.1. We may end the contract if you break it. We may end the contract for Services at any time by writing to you if:
you do not make payment in full to us before you start accessing the Services;
you do not meet our requirement for English language proficiency as revealed in our pre-course survey;
you disrupt a course or are abusive to tutors or other students during an online course; or
you do not, within a reasonable time, provide us with information that is necessary for us to provide the Services, such as, in relation to your identity.
8.2. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1, we will refund any money you have paid in advance for Services we have not provided but we may deduct from any refund, or charge you a reasonable sum as compensation (which may be up to the amount of the full price of the Services, on the date on which we end the contract, as compensation for the net costs we would incur as a result of your breaking the contract.
8.3. We may withdraw the Services. We may write to you to let you know that we are going to stop providing the product. We will let you know at least seven (7) days in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for products which will not be provided.
9. IF THERE IS A PROBLEM WITH THE SERVICES
9.1. How to tell us about problems. If you have any questions or complaints about the Services, please contact us in accordance with our Complaints Policy.
9.2. Summary of your legal rights. We are under a legal duty to supply Services that are in conformity with this contract. See a summary of your key legal rights below in relation to the Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call (+44) 0800 144 8848.
Where you purchase digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
If your digital content is faulty, you're entitled to a repair or a replacement.
If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
(See also Clause 6.3.)
When you purchase services, the Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
10. PRICE AND PAYMENT
10.1. Where to find the price for the Services. The price of the Services (which includes VAT) will be the price indicated on the website or confirmed to you by email when you placed your order. We take all reasonable care to ensure that the price of the Services advised to you is correct. However, please see Clause 10.2 for what happens if we discover an error in the price of your order.
10.2. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
10.3. When you must pay and how you must pay. We accept payment with Visa, Visa Debit, MasterCard, Maestro by way of Paypal, Stripe, Wix or bank transfer. You must pay for the Services at the time ordered and all fees must be paid before access to the Services and course materials is granted.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if we discussed it during the order process.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services as summarised at Clause 9.2 which includes the right to receive services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.
11.3. We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
13. OTHER IMPORTANT TERMS
13.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We will not agree if the person you are transferring to does not meet our criteria relating to English language proficiency.
13.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
13.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
13.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider we use. You can submit a complaint to Promediate via their website at https://www.promediate.co.uk. Promediate will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
If you have questions or comments about these Terms & Conditions, please contact us via:
IQTEFL’s Terms & Conditions are fully supported by the Senior Management Team of IQBar Limited and the IQTEFL Team.
IQTEFL’s Terms & Conditions are monitored and reviewed annually.